FAQs



We hope we can answer your question below, but if not, feel free to contact us at support@crzyoga.com !


Account

How do I create an account?

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Should I create an account before making purchase?

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How do I update my account informations?

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I forgot my password, how do I sign in?

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Is my information secure on this website?

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What is CRZ YOGA's privacy policy?

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Payment

What‘s the paypal address of CRZ YOGA?

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What currency is the site in?

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Which payment methods can I use?

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How to pay with Paypal?

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What should I do if my card is declined?

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What should I do if there is a payment error?

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Why do I see multiple pre-autorizations on my credit card?

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Will I be charged International bank fee or transaction fee when ordering?

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Will I be charged a customs tax?

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Order

How can I find my order information?

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Where can I find my purchase history?

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How can I cancel or change my order?

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I forgot to add an item to my order,can I make a change before it ships?

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Can I change the color/size of what I just ordered?

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Can I make a change to my billing or shipping address before my package ships?

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When will my order ship?

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Shipping

Standard shipping fee?

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How can I get free shipping for my order?

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Where can we ship to?

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When will my order be delivered?

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Will I be charged for duties & taxes?

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How do I know that my order has been shipped?

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Can I have my order redirected to a different address after shipped?

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How do I track my order?

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Why was my order shipped in multiple packages?

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If my order is delayed, what should I do?

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My order status says delivered but I haven't received it, what should I do?

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Return&Exchange

Return policies?

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How do I request a return?

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Can I exchange the products?

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What items can't be returned?

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When will my return be processed?

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When can I expect my refund?

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How do I check my refund status?

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I've received a damaged or defective item. What should I do?

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I received the wrong item. What should I do?

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What should I do if my package is missing an item?

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I got the wrong size! Can I exchange for a smaller/bigger size?

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Products

The style/size/color I want is out of stock. When will you be restocking?

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How do I know when the item I‘m looking for is back in stock?

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How do I find the right size?

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I am between sizes, what size do you recommend?

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Discount

Are there any coupons or promo codes I can use?

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How do I use coupons/code?

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Can I use more than one coupon code on my order?

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What do I do if my coupon isn't working?

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Can I return an item purchased with a coupon?

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