FAQs
We hope we can answer your question below, but if not, feel free to contact us at support@crzyoga.com !
Account
How do I create an account?
Should I create an account before making purchase?
How do I update my account informations?
I forgot my password, how do I sign in?
Is my information secure on this website?
What is CRZ YOGA's privacy policy?
Payment
What‘s the paypal address of CRZ YOGA?
What currency is the site in?
Which payment methods can I use?
How to pay with Paypal?
What should I do if my card is declined?
What should I do if there is a payment error?
Why do I see multiple pre-autorizations on my credit card?
Will I be charged International bank fee or transaction fee when ordering?
Will I be charged a customs tax?
Order
How can I find my order information?
Where can I find my purchase history?
How can I cancel or change my order?
I forgot to add an item to my order,can I make a change before it ships?
Can I change the color/size of what I just ordered?
Can I make a change to my billing or shipping address before my package ships?
When will my order ship?
Shipping
Standard shipping fee?
How can I get free shipping for my order?
Where can we ship to?
When will my order be delivered?
Will I be charged for duties & taxes?
How do I know that my order has been shipped?
Can I have my order redirected to a different address after shipped?
How do I track my order?
Why was my order shipped in multiple packages?
If my order is delayed, what should I do?
My order status says delivered but I haven't received it, what should I do?
Return&Exchange
Return policies?
How do I request a return?
Can I exchange the products?
What items can't be returned?
When will my return be processed?
When can I expect my refund?
How do I check my refund status?
I've received a damaged or defective item. What should I do?
I received the wrong item. What should I do?
What should I do if my package is missing an item?
I got the wrong size! Can I exchange for a smaller/bigger size?